Senior Account Manager
Job description:
· Execute sales and profitability goals for carbon black, clean blacks, master batch (UV / color / conductive) high performance products to targeted customers in accordance with the company’s operating plan.
· Manages customer information and data and builds excellent customer relations.
· Coordinates with manufacturing and shipping personnel to ensure on time delivery of all sales orders.
· Executes sales and profitability goals for all products in accordance with the company’s operating plan.
· Identifies Annual Operating Plan (AOP) volumes and profit margins for assigned accounts.
· Monitors and targets AOP commitments and plans.
· Expands sales to meet or exceed AOP.
· Prepares sales forecasts for customers and updates monthly.
· Obtains detailed knowledge of the marketplace and the key profit drivers for high performance products on a continuing basis.
· Determines competitive vulnerabilities and positions high performance products based on a market driven value added approach to focused target accounts.
· Drives toll compounder to produce master batch products based on customer requirements
· Leverages CCC relationships with resin suppliers and master batch end users
· Manages customer information and data and builds excellent customer relations.
· Develops customer contact practice and sets schedule for contacting and interacting with customers.
· Tracks status of customer call activity and uses call reports as needed.
· Monitors competitive activities and gather marketplace intelligence.
· Coordinates with manufacturing and shipping personnel to ensure on time delivery of all sales orders.
· Establishes standard practices for communicating sales order requirements to production and shipping personnel.
· Monitors status of orders and shipments and communicates with both management and customers when delays are anticipated.
· Communicates and coordinates with QA personnel to ensure customer requirements are met.
· Bachelor’s degree required.
· More than 10 years sales and marketing experience in plastics and Business to Business sales
· Ability to interface well with all levels management and personnel to resolve issues.
· Strong communications skills both oral and written and strong interpersonal skills.
· Proficient in Microsoft Word, Power Point, and Outlook
· Intermediate level of expertise in Excel, including formulas, functions, and charting/graphing.
· Ability to work in a team and a willingness to learn new skills.